1. How long does it take to process my order?
Orders are typically processed within 1–2 business days after successful payment. Orders placed after 12:00 PM will be processed on the next business day.
2. How long does shipping take within the U.S.?
Standard shipping usually takes 3–4 business days, with an estimated delivery time of 4–6 business days.
3. Is shipping free?
Yes! We offer free shipping on all orders within the United States.
4. Can I change my shipping address after placing an order?
Yes, but please note that changing your shipping address or product may add 1–2 extra business days to the processing time.
5. How do I track my order?
You will receive an email with a tracking number from the shipping carrier within 2–3 business days after your order is shipped. Please allow 1–2 days for the tracking information to update.
6. What should I do if the tracking number doesn’t work?
If your tracking number hasn’t updated or isn’t working after 3 business days, please contact our customer support team for assistance.
7. Can I return a product if I’m not satisfied?
Yes! You can request a return within 30 days of receiving the item, as long as it is in original condition, unused, and undamaged.
8. Do I have to pay for return shipping?
No, we offer free return shipping. A prepaid return label will be provided via email after your return request is approved.
9. How long does it take to receive a refund?
Once we receive your returned item, we will process your refund within 2 business days. The amount will be refunded to your original payment method within 1–3 business days after processing.
10. What if my item arrives damaged or incorrect?
If your product is defective, damaged, or not as described, you are eligible for a free exchange. Contact us with your order number and photos of the item, and we’ll arrange a replacement as soon as we receive the return.