Frequently Asked Questions (FAQs)

At this time, DrumBows Store only ships within the United States. We do not offer international shipping.

Orders placed before 12:00 PM EST on business days are usually processed the same day. Orders placed after that time are considered the next business day. Please allow 1 business day for confirmation and handling before shipment.

We offer free standard shipping on all domestic U.S. orders. The price you see at checkout is final — no hidden fees.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check your order’s delivery status anytime.

If the first delivery attempt fails, we will contact you to arrange a second attempt at no extra charge. If the second attempt also fails, your package will be returned to our warehouse and a full refund will be issued to your original payment method.

You can return items if they arrived damaged, defective, incorrect, or if they’re unused, unwashed, and still in their original packaging.

You must request a return within 7 days of delivery. Returns submitted after this period may not be accepted.

Yes, the following items are not eligible for return:

• Used or washed apparel

• Custom-made designs (unless damaged or incorrect)

• Clearance or final-sale items (unless defective or wrong)

No! Return shipping is completely free. Once your return is approved, we’ll send you a prepaid return label to use.

After we receive and inspect your return, we’ll notify you about your refund status. Approved refunds will be processed to your original payment method within 5–10 business days.
For exchanges (e.g., wrong size or faulty item), contact us first — we’ll send a replacement once we get your return, depending on availability.